Phone, 808-847-5310
Neighbor Islands toll-free, 800-491-4888
Fax, 808-841-0094

Address: 274 Puuhale Road • Honolulu, HI • 96819


We’re determined to provide you with the fastest, most accessible customer service and avoid leaving you in the frustrating world of voice mail. Following are some tips to assure that that happens. For most queries, begin by calling your Customer Service Representative, if you have been assigned one.

If the Customer Service Representative is not available, press “0” when the voice mail greeting starts and your call will be automatically forwarded to the mobile phone carried by the Customer Service Representative.

If your call is not successfully forwarded or you have not been assigned a Customer Service Representative, call the direct number of the department that you think may best help you (listed below). Department managers are equipped with mobile phones as well, and may also be reached by pressing “0” during the voice mail message.

In the unlikely event that you have still not reached a person than can help you, call the Plant Leaders, President or Vice President of Operations, also listed below.